AppliancePartsPros.com pride themselves on not being an average company with average employees who give average service. The everyday goal is to deliver outstanding customer service provided by knowledgeable employees who are pros in the appliance business which should in turn make life easier for you!

AppliancePartsPros.com got off to a humble start in 1999 after founder, Roman Kagan, had spent several years as a sales agent in a large wholesale appliance parts company in Southern California. In sales, Kagan noticed two important things:

1. A large percentage of people buying appliance repair parts were not professional repairmen, but rather homeowners looking to save time and money by doing the job themselves.
2. There was a general unwillingness for parts companies to help with technical advice.

Today, AppliancePartsPros.com has helped nearly 3 million people repair their appliances and is a thriving business with more than $35 million in annual sales.

However, Kagan isn’t resting on his laurels. Rather, he is pouring more time and resources into making the company and website even more responsive to customer needs. At AppliancePartsPros.com, know that customer service isn’t just a department.

Outstanding customer service is the single most important thing that AppliancePartsPros.com offers. A goal they have is to think like a customer service company that also happens to sell appliance parts. They listen, identify problems, understand concerns, ask questions and resolve issues.

AppliancePartsPros.com strive to make appliance repair easy with straightforward and honest answers, regardless if customers buy their parts, because they want to help you resolve the disruption of a broken appliance as painlessly as possible.